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Frequently Asked Questions:
What is a Secret Shopper?

A Secret Shopper is someone who poses as a regular customer in a designated establishment (Department Store, Restaurant, Amusement Park, etc.) and reports back to the referring company what type of treatment they received.

Where does Secret Shoppers Shop?

Some common businesses a Secret Shopper would "shop" at are major department stores, grocery stores, restaurants, theaters, and amusement parks. The possibilities of where a Secret Shopper may be sent are virtually endless. Any company that deals with the general public could potentially use a Secret Shoppers services to evaluate their product and customer service.

Who can be a Secret Shopper?

Anyone can! That's right, you will not have to learn any new skills to become a Secret Shopper. If you can get around and visit various store locations, and can speak and write the English language, and are of average intelligence, and honest and dependable, then there is no reason why you can't earn a substantial living as a Secret Shopper!

Why do I have to pay for the Secret Shoppers Organization Guide? Do I have to pay anything else?

We have supplied, updated, organized and researched hundreds of Secret Shoppers companies, provided numerous tips, an activity log, and given access to message boards and industry organization, in our easy to use online guide. We also update and add information regularly. The online guide is a product and service that costs us money to create and maintain. The minimal registration fee enables us to provide you with the best product and service available! Once you purchase access, it is yours forever and you can access it whenever you like! There are no other charges

What is an example of a Secret Shopper Assignment?

Lets say your Secret Shoppers Assignment came from a restaurant chain. Your job may be to evaluate cleanliness, quality/taste of food, friendless of staff, and wait time for a table. You would be paid for your time and reimbursed for your expenses, including the cost of the meal and even mileage!

How much does a Secret Shopper get paid?

Secret shoppers are paid as independent contractors at a specific hourly wage. Secret Shoppers can be paid upwards of $10 to $40 per hour plus reimbursement for purchases

It Sounds Too Good To Be True. Is this really a legitimate business?

Secret Shopping is a $500 Million Dollar industry. National companies like Bloomingdaleís, The Gap, McDonalds, Jack in the Box, Banana Republic, Wal-Mart and many more are using Secret Shoppers in Companies and have been for years! These companies want to know what customers, just like you, think about them! Why? Feedback from Secret Shoppers helps them to improve their business by telling them how their customers are treated and how customers feel about their products and services.

What do Secret Shoppers agencies look for in a potential Secret Shoppers?

Someone is outgoing and is able to communicate with all parties involved. Being punctual for assignments and returning evaluations within the time allotted are key factors in an agency asking you back. Also one must be professional, committed, detailed and impartial.

How do I register with an agency?

Majority of Secret Shoppers agencies have online registration that and be completed and submitted over the Internet. However, you may be asked to mail or fax your resume/application to the agency.

How can I increase my chances of getting more jobs?

The more mobile you are the better chance you have for more work. Having your own transportation and flexible hours are great ways to increase your potential.

How long will it be until I get my first job after I apply?

The quickest way to getting an assignment as a Secret Shopper is to be proactive. You actively seek employment. Our software allows you to do just that! You can start to apply online immediately to hundreds of companies and even frequent message boards that post jobs daily! The time to your first assignment can vary based on factors like location and application process time, so be patient but dedicated!

Why do companies hire Secret Shoppers agencies to perform evaluations?

Many companies hire Secret Shoppers to be the eyes and ears of their business. They want to get feedback on their staff and the work environment. They have set standards for the work place and want to make sure that they are being met.

What do evaluation forms look like?

Evaluation forms vary from company to company. Some may be simple yes or no questions or have a rating system from one to ten. Other may ask you to be more specific or want a summary of your overall shopping experience. An important thing to remember is to only answer the questions asked, do not offer your own opinion or recommendations.

When do I document my findings?

You never want to give yourself away as a Secret Shopper. Try and make as many mental notes as you can and wait to physically write them down until you are out of the business location. If there is too much to remember excuse yourself to the bathroom or dressing room to make the necessary notations.

How do I get started?

The best and easiest way to get started become is with our unique Secret Shopper software program! Our software gives you everything you need to get started and on your way to your first Secret Shopper Assignment. We have over 150 shopping companies organized neatly for you to apply to, tips, tricks, access to message boards, even an application form.

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