|What is a Secret Shopper?
A Secret Shopper is someone
who poses as a regular customer in a designated establishment (Department
Store, Restaurant, Amusement Park, etc.) and reports back to the referring
company what type of treatment they received.
|Where does Secret Shoppers Shop?
common businesses a Secret Shopper would "shop" at are major department
stores, grocery stores, restaurants, theaters, and amusement parks. The possibilities of where a Secret
Shopper may be sent are virtually endless. Any company that deals with the
general public could potentially use a Secret Shoppers services to
evaluate their product and customer service.
|Who can be a Secret Shopper?
can! That's right, you will not
have to learn any new skills to become a Secret Shopper. If you can get
around and visit various store locations, and can speak and write the
English language, and are of average intelligence, and honest and
dependable, then there is no reason why you can't earn a substantial
living as a Secret Shopper!
|Why do I have to pay for the Secret Shoppers Organization Guide? Do I have to pay anything else?
We have supplied,
updated, organized and researched hundreds of Secret Shoppers companies,
provided numerous tips, an activity log, and given access to message
boards and industry organization, in our easy to use online
guide. We also update and add information regularly. The online
guide is a product and service that costs us money to create and maintain.
The minimal registration fee enables us to provide you with the best
product and service available! Once you purchase access, it is yours
forever and you can access it whenever you like! There are no other
|What is an example of a Secret Shopper Assignment?
say your Secret Shoppers Assignment came from a restaurant chain. Your job may be to evaluate
cleanliness, quality/taste of food, friendless of staff, and wait time for
a table. You would be paid for your time and reimbursed for your
expenses, including the cost of the meal and even mileage!
|How much does a Secret Shopper get paid?
shoppers are paid as independent contractors at a specific hourly
wage. Secret Shoppers can be
paid upwards of $10 to $40 per hour plus reimbursement for
|It Sounds Too Good To Be True. Is this really a legitimate business?
Shopping is a $500 Million Dollar industry. National companies like
Bloomingdale’s, The Gap, McDonalds, Jack in the Box, Banana Republic,
Wal-Mart and many more are using Secret Shoppers in Companies and
have been for years! These
companies want to know what customers, just like you, think about
them! Why? Feedback from Secret Shoppers helps them to improve their business by telling them how their customers
are treated and how customers feel about their products and
|What do Secret Shoppers agencies look for in a potential Secret Shoppers?
Someone is outgoing and is able to
communicate with all parties involved. Being punctual for assignments and
returning evaluations within the time allotted are key factors in an
agency asking you back. Also
one must be professional, committed, detailed and impartial.
|How do I register with an agency?
Secret Shoppers agencies have online registration that and be completed
and submitted over the Internet. However, you may be asked to mail or fax your resume/application to
|How can I increase my chances of getting more jobs?
The more mobile you are the better
chance you have for more work. Having your own transportation and flexible hours are great ways to
increase your potential.
|How long will it be until I get my first job after I apply?
quickest way to getting an assignment as a Secret Shopper is to be
proactive. You actively seek employment. Our software allows you to do just
that! You can start to apply
online immediately to hundreds of companies and even frequent message
boards that post jobs daily! The time to your first assignment
can vary based on factors like location and application process time, so
be patient but dedicated!
|Why do companies hire Secret Shoppers agencies to perform evaluations?
Many companies hire Secret Shoppers to
be the eyes and ears of their business. They want to get feedback on their
staff and the work environment. They have set standards for the
work place and want to make sure that they are being met.
|What do evaluation forms look like?
Evaluation forms vary from company to
company. Some may be simple
yes or no questions or have a rating system from one to ten. Other may ask you to be more specific or
want a summary of your overall shopping experience. An important thing to remember is
to only answer the questions asked, do not offer your own opinion or
|When do I document my findings?
want to give yourself away as a Secret Shopper. Try and make as many mental notes as you
can and wait to physically write them down until you are out of the
business location. If there is too
much to remember excuse yourself to the bathroom or dressing room to make
the necessary notations.
|How do I get started?
best and easiest way to get started become is with our unique Secret
Shopper software program! Our
software gives you everything you need to get started and on your way to
your first Secret Shopper Assignment. We have over 150 shopping companies
organized neatly for you to apply to, tips, tricks, access to message
boards, even an application form.